Roles:
Support
Considering candidates from:
Austria, Belgium, Czech Republic, Denmark, France, Germany, Liechtenstein, Luxembourg, Netherlands, Poland and Switzerland
Austria, Belgium, Czech Republic, Denmark, France, Germany, Liechtenstein, Luxembourg, Netherlands, Poland and Switzerland
Work arrangement: Onsite
Industry: Technology, Information and Media
Language: German, English
Level: Junior
Relocation: Paid
Visa support: Provided
Size: 51 - 200 employees
Company
Hologate is the market-leading immersive media company offering innovative extended reality solutions for entertainment and enterprise use. Operating the largest VR network in the world, with 400+ turnkey VR systems in locations across 36 countries, and reaching more than 10 million players, the Hologate brand lineup continues to set the standard for family entertainment centres, cinemas, malls, cruise ships, and any other location that wants to transport their guests into another dimension with the latest entertainment and amusement technology.
Description
HOLOGATE is seeking a highly motivated IT Support to join their team. The successful candidate will oversee the day-to-day support of their clients and ensure their business’s smooth and efficient running. The IT Support will work in flexible shifts to ensure that their products and services meet the needs of clients.
Tasks:
Tasks:
- Remote support for hard- and software
- Troubleshoot system and network problems
- Diagnosing and solving hardware or software faults
- Respond within agreed time limits to call-outs
- Prioritize and manage open cases at one time
- Test and evaluate new technology
Must-have:
- A good memory of how software and operating systems work
- Excellent listening and questioning skills
- The ability to interact confidently with clients to establish what the problem is and explain the solution
- Problem-solving skills
- Attention to detail
- A strong customer focus
- German and English – fluent
Benefits and conditions:
- Trial period: 6 months
- 28 Days holidays
- Intensive Onboarding and targeted individual training
- Modern and open working environment with lounges, kicker-table, arcade machines, and team events
- Water, coffee, tea, and fresh fruits for free
Interview process:
- Interview with Toughbyte
- Interview with HR (onsite or zoom/teams)
Questions
Yes, the company helps with getting a visa.